{"id":4375,"date":"2026-05-21T01:08:56","date_gmt":"2026-05-21T01:08:56","guid":{"rendered":"https:\/\/productionscrews.com\/shipping-returns-warranty-policy\/"},"modified":"2026-05-21T07:40:01","modified_gmt":"2026-05-21T07:40:01","slug":"shipping-returns-warranty-policy","status":"publish","type":"page","link":"https:\/\/productionscrews.com\/es\/shipping-returns-warranty-policy\/","title":{"rendered":"Pol\u00edtica de Env\u00edos, Devoluciones y Garant\u00eda"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4375\" class=\"elementor elementor-4375\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81f41e2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"81f41e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce5a509\" data-id=\"ce5a509\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b64ec62 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b64ec62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Env\u00edo, Plazos de Entrega y Pol\u00edtica de Calidad<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd98eda elementor-widget elementor-widget-shortcode\" data-id=\"bd98eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"pan rallado\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inicio<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6ea90ba e-flex e-con-boxed e-con e-parent\" data-id=\"6ea90ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db337ab elementor-widget elementor-widget-html\" data-id=\"db337ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"dl-policy-section\">\r\n  <div class=\"dl-policy-container\">\r\n\r\n    <div class=\"dl-policy-header\">\r\n      <span class=\"dl-policy-label\">Pol\u00edtica de DingLong Hardware<\/span>\r\n      <h1>Env\u00edo, Plazos de Entrega y Pol\u00edtica de Calidad<\/h1>\r\n      <p>\r\n        Cronogramas de producci\u00f3n claros, opciones de transporte, est\u00e1ndares de calidad, cobertura de garant\u00eda y condiciones de pago para pedidos personalizados de fijaciones.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-grid dl-policy-grid-2\">\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\u23f1<\/div>\r\n        <h2>Plazos de Entrega<\/h2>\r\n        <ul>\r\n          <li><strong>Producci\u00f3n est\u00e1ndar:<\/strong> 15\u201325 d\u00edas laborables desde la confirmaci\u00f3n del pedido y la recepci\u00f3n del dep\u00f3sito del 30%, dependiendo de la cantidad y personalizaci\u00f3n.<\/li>\r\n          <li><strong>Plazo de entrega de muestras:<\/strong> 3\u20137 d\u00edas laborables. Muestras gratuitas hasta M16 para compradores comerciales verificados; flete a cobrar.<\/li>\r\n          <li><strong>Producci\u00f3n urgente:<\/strong> Disponible para clientes habituales. Por favor, contacte con su gestor de cuenta para una cotizaci\u00f3n.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udcb3<\/div>\r\n        <h2>Condiciones de Pago<\/h2>\r\n        <ul>\r\n          <li><strong>Nuevos clientes:<\/strong> Dep\u00f3sito del 30% por transferencia bancaria al confirmar el pedido, 70% restante contra copia del B\/L antes del env\u00edo.<\/li>\r\n          <li><strong>Clientes recurrentes:<\/strong> Para clientes con 3 o m\u00e1s pedidos, las condiciones son negociables, incluyendo 50\/50 T\/T, carta de cr\u00e9dito a la vista o pago a 30 d\u00edas con verificaci\u00f3n de cr\u00e9dito.<\/li>\r\n          <li><strong>Pedidos de muestra:<\/strong> 100% prepago por transferencia bancaria, PayPal o Western Union.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\ud83d\udea2<\/div>\r\n      <h2>Condiciones de Env\u00edo y Transporte<\/h2>\r\n\r\n      <div class=\"dl-policy-columns\">\r\n        <ul>\r\n          <li><strong>Incoterms admitidos:<\/strong> EXW Wujiang, FOB Shangh\u00e1i \/ Ningbo, CIF principales puertos y DDP disponible para Espa\u00f1a \/ Reino Unido \/ UE mediante negociaci\u00f3n.<\/li>\r\n          <li><strong>Transporte mar\u00edtimo:<\/strong> Est\u00e1ndar para pedidos superiores a 500 kg. El tiempo de tr\u00e1nsito suele ser de 20 a 35 d\u00edas dependiendo del destino.<\/li>\r\n          <li><strong>Transporte a\u00e9reo \/ expr\u00e9s:<\/strong> DHL, FedEx y UPS para muestras y pedidos peque\u00f1os de menos de 100 kg. El tiempo de tr\u00e1nsito suele ser de 5 a 9 d\u00edas laborables.<\/li>\r\n        <\/ul>\r\n\r\n        <ul>\r\n          <li><strong>Embalaje:<\/strong> Por defecto, cajas de 25 kg en pal\u00e9s de madera fumigada, conforme a ISPM-15.<\/li>\r\n          <li><strong>Embalaje personalizado:<\/strong> Disponible bajo solicitud para pedidos OEM y de distribuidores.<\/li>\r\n          <li><strong>Seguro:<\/strong> Los pedidos CIF est\u00e1n asegurados al 110% del valor de la factura a trav\u00e9s de PICC.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\u2705<\/div>\r\n      <h2>Normas de calidad y documentaci\u00f3n<\/h2>\r\n      <p>\r\n        Todos los sujetadores se producen de acuerdo con las normas ISO, DIN o ANSI especificadas en el pedido.\r\n        Se pueden emitir certificados de material, certificados de f\u00e1brica e informes de inspecci\u00f3n dimensional con cada env\u00edo bajo solicitud.\r\n      <\/p>\r\n\r\n      <div class=\"dl-quality-list\">\r\n        <div>\r\n          <h3>Tolerancia dimensional<\/h3>\r\n          <p>Seg\u00fan la norma DIN \/ ISO correspondiente, como DIN 6912 o ISO 7380.<\/p>\r\n        <\/div>\r\n\r\n        <div>\r\n          <h3>Propiedades mec\u00e1nicas<\/h3>\r\n          <p>Seg\u00fan la clase de propiedad solicitada, como 10.9, 12.9, A2-70 o A4-80.<\/p>\r\n        <\/div>\r\n\r\n        <div>\r\n          <h3>Norma de muestreo<\/h3>\r\n          <p>ISO 2859-1, AQL 1.0 para inspecci\u00f3n dimensional y AQL 0.65 para inspecci\u00f3n mec\u00e1nica.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-grid dl-policy-grid-2\">\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udd0d<\/div>\r\n        <h2>Devoluciones y disputas de calidad<\/h2>\r\n        <p>\r\n          Si el producto no cumple con la especificaci\u00f3n acordada, por favor cont\u00e1ctenos dentro de los 30 d\u00edas posteriores a la recepci\u00f3n y proporcione:\r\n        <\/p>\r\n        <ul>\r\n          <li>Fotos del defecto y del embalaje<\/li>\r\n          <li>N\u00famero de lote o partida de la etiqueta del cart\u00f3n<\/li>\r\n          <li>Informe de prueba de terceros para disputas dimensionales o mec\u00e1nicas<\/li>\r\n        <\/ul>\r\n        <p>\r\n          Los lotes defectuosos verificados ser\u00e1n reemplazados o reembolsados a nuestro cargo, incluido el flete de devoluci\u00f3n.\r\n          No se aceptan devoluciones por motivos no relacionados con la calidad una vez iniciada la producci\u00f3n.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udee1<\/div>\r\n        <h2>Garant\u00eda<\/h2>\r\n        <p>\r\n          DingLong Hardware garantiza que todos los sujetadores est\u00e1n libres de defectos de material y mano de obra durante\r\n          12 meses a partir de la fecha de env\u00edo, siempre que se instalen y utilicen dentro de los par\u00e1metros de par y carga recomendados\r\n          seg\u00fan la norma DIN \/ ISO aplicable.\r\n        <\/p>\r\n\r\n        <h3>La garant\u00eda no cubre:<\/h3>\r\n        <ul>\r\n          <li>Aplicaci\u00f3n de un par superior al especificado<\/li>\r\n          <li>Uso en entornos fuera de la clasificaci\u00f3n de resistencia a la corrosi\u00f3n del material<\/li>\r\n          <li>Modificaci\u00f3n despu\u00e9s de la entrega, incluyendo nuevo recubrimiento o mecanizado adicional<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\ud83d\udcc4<\/div>\r\n      <h2>Confidencialidad<\/h2>\r\n      <p>\r\n        Los archivos de planos personalizados y las especificaciones OEM se tratan como confidenciales bajo los t\u00e9rminos est\u00e1ndar de NDA.\r\n        No compartimos los planos de los clientes con terceros ni los utilizamos para marketing sin permiso por escrito.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-cta\">\r\n      <div>\r\n        <span>\u00bfNecesita confirmaci\u00f3n antes de realizar el pedido?<\/span>\r\n        <h2>Contacte con nuestro equipo de ventas para plazos de entrega, flete o soporte de calidad<\/h2>\r\n        <p>\r\n          Para preguntas sobre pol\u00edticas, confirmaci\u00f3n del calendario de producci\u00f3n, opciones de flete o problemas de calidad,\r\n          por favor cont\u00e1ctenos directamente.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-buttons\">\r\n        <a href=\"mailto:wjdlwj@wjdlwj.com\" class=\"dl-btn dl-btn-primary\" target=\"_blank\">Correo electr\u00f3nico del equipo de ventas<\/a>\r\n        <a href=\"\/es\/contact-us\/\" class=\"dl-btn dl-btn-outline\" target=\"_blank\">Formulario de contacto<\/a>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  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24px;\r\n      border-radius: 18px;\r\n    }\r\n\r\n    .dl-policy-cta h2 {\r\n      font-size: 25px;\r\n    }\r\n\r\n    .dl-policy-buttons {\r\n      width: 100%;\r\n    }\r\n\r\n    .dl-btn {\r\n      width: 100%;\r\n    }\r\n  }\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Plazos de entrega de DingLong Hardware, Incoterms, aceptaci\u00f3n de calidad (AQL 1.0 dimensional), ventana de devoluciones de 30 d\u00edas, garant\u00eda de 12 meses, condiciones de pago y pol\u00edtica de NDA para pedidos B2B de sujetadores.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4375","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/pages\/4375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/comments?post=4375"}],"version-history":[{"count":16,"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/pages\/4375\/revisions"}],"predecessor-version":[{"id":4413,"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/pages\/4375\/revisions\/4413"}],"wp:attachment":[{"href":"https:\/\/productionscrews.com\/es\/wp-json\/wp\/v2\/media?parent=4375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}