{"id":4375,"date":"2026-05-21T01:08:56","date_gmt":"2026-05-21T01:08:56","guid":{"rendered":"https:\/\/productionscrews.com\/shipping-returns-warranty-policy\/"},"modified":"2026-05-21T07:40:01","modified_gmt":"2026-05-21T07:40:01","slug":"shipping-returns-warranty-policy","status":"publish","type":"page","link":"https:\/\/productionscrews.com\/fr\/shipping-returns-warranty-policy\/","title":{"rendered":"Politique d'exp\u00e9dition, de retours et de garantie"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4375\" class=\"elementor elementor-4375\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81f41e2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"81f41e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce5a509\" data-id=\"ce5a509\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b64ec62 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b64ec62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Exp\u00e9dition, D\u00e9lais de livraison et Politique de qualit\u00e9<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd98eda elementor-widget elementor-widget-shortcode\" data-id=\"bd98eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"chapelure\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Accueil<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6ea90ba e-flex e-con-boxed e-con e-parent\" data-id=\"6ea90ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db337ab elementor-widget elementor-widget-html\" data-id=\"db337ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"dl-policy-section\">\r\n  <div class=\"dl-policy-container\">\r\n\r\n    <div class=\"dl-policy-header\">\r\n      <span class=\"dl-policy-label\">Politique de DingLong Hardware<\/span>\r\n      <h1>Exp\u00e9dition, D\u00e9lais de livraison et Politique de qualit\u00e9<\/h1>\r\n      <p>\r\n        Calendriers de production clairs, options de transport, normes de qualit\u00e9, couverture de garantie,\r\n        et conditions de paiement pour les commandes de fixations personnalis\u00e9es.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-grid dl-policy-grid-2\">\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\u23f1<\/div>\r\n        <h2>D\u00e9lais de livraison<\/h2>\r\n        <ul>\r\n          <li><strong>Production standard :<\/strong> 15\u201325 jours ouvrables \u00e0 partir de la confirmation de commande et de la r\u00e9ception de l\u2019acompte de 30 %, selon la quantit\u00e9 et la personnalisation.<\/li>\r\n          <li><strong>D\u00e9lai pour \u00e9chantillons :<\/strong> 3\u20137 jours ouvrables. \u00c9chantillons gratuits jusqu\u2019\u00e0 M16 pour les acheteurs professionnels v\u00e9rifi\u00e9s ; frais de transport \u00e0 la charge du destinataire.<\/li>\r\n          <li><strong>Production urgente :<\/strong> Disponible pour les clients r\u00e9guliers. Veuillez contacter votre gestionnaire de compte pour un devis.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udcb3<\/div>\r\n        <h2>Conditions de paiement<\/h2>\r\n        <ul>\r\n          <li><strong>Nouveaux clients :<\/strong> Acompte de 30 % par virement bancaire lors de la confirmation de commande, solde de 70 % contre copie du connaissement avant exp\u00e9dition.<\/li>\r\n          <li><strong>Clients r\u00e9guliers :<\/strong> Pour les clients ayant 3 commandes ou plus, les conditions sont n\u00e9gociables, incluant 50\/50 virement bancaire, lettre de cr\u00e9dit \u00e0 vue ou paiement \u00e0 30 jours apr\u00e8s v\u00e9rification de cr\u00e9dit.<\/li>\r\n          <li><strong>Commandes d\u2019\u00e9chantillons :<\/strong> 100 % pr\u00e9pay\u00e9 par virement bancaire, PayPal ou Western Union.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\ud83d\udea2<\/div>\r\n      <h2>Conditions d\u2019exp\u00e9dition et de transport<\/h2>\r\n\r\n      <div class=\"dl-policy-columns\">\r\n        <ul>\r\n          <li><strong>Incoterms pris en charge :<\/strong> EXW Wujiang, FOB Shanghai \/ Ningbo, CIF ports principaux, et DDP disponible pour l\u2019UE \/ France \/ Royaume-Uni sur demande.<\/li>\r\n          <li><strong>Fret maritime :<\/strong> Standard pour les commandes sup\u00e9rieures \u00e0 500 kg. Le d\u00e9lai de transit est g\u00e9n\u00e9ralement de 20 \u00e0 35 jours selon la destination.<\/li>\r\n          <li><strong>Fret a\u00e9rien \/ express :<\/strong> DHL, FedEx et UPS pour les \u00e9chantillons et les petites commandes de moins de 100 kg. Le d\u00e9lai de transit est g\u00e9n\u00e9ralement de 5 \u00e0 9 jours ouvrables.<\/li>\r\n        <\/ul>\r\n\r\n        <ul>\r\n          <li><strong>Emballage :<\/strong> Cartons de 25 kg par d\u00e9faut sur palettes en bois fumig\u00e9es, conformes \u00e0 la norme ISPM-15.<\/li>\r\n          <li><strong>Emballage personnalis\u00e9 :<\/strong> Disponible sur demande pour les commandes OEM et distributeurs.<\/li>\r\n          <li><strong>Assurance :<\/strong> Les commandes CIF sont assur\u00e9es \u00e0 110\u00a0% de la valeur de la facture via PICC.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\u2705<\/div>\r\n      <h2>Normes de qualit\u00e9 et documentation<\/h2>\r\n      <p>\r\n        Tous les \u00e9l\u00e9ments de fixation sont fabriqu\u00e9s selon les normes ISO, DIN ou ANSI sp\u00e9cifi\u00e9es dans la commande.\r\n        Les certificats de mati\u00e8re, certificats d\u2019usine et rapports d\u2019inspection dimensionnelle peuvent \u00eatre fournis avec chaque exp\u00e9dition sur demande.\r\n      <\/p>\r\n\r\n      <div class=\"dl-quality-list\">\r\n        <div>\r\n          <h3>Tol\u00e9rance dimensionnelle<\/h3>\r\n          <p>Selon la norme DIN \/ ISO concern\u00e9e, telle que DIN 6912 ou ISO 7380.<\/p>\r\n        <\/div>\r\n\r\n        <div>\r\n          <h3>Propri\u00e9t\u00e9s m\u00e9caniques<\/h3>\r\n          <p>Selon la classe de propri\u00e9t\u00e9 command\u00e9e, telle que 10.9, 12.9, A2-70 ou A4-80.<\/p>\r\n        <\/div>\r\n\r\n        <div>\r\n          <h3>Norme d\u2019\u00e9chantillonnage<\/h3>\r\n          <p>ISO 2859-1, AQL 1,0 pour l\u2019inspection dimensionnelle et AQL 0,65 pour l\u2019inspection m\u00e9canique.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-grid dl-policy-grid-2\">\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udd0d<\/div>\r\n        <h2>Retours et litiges qualit\u00e9<\/h2>\r\n        <p>\r\n          Si le produit ne correspond pas \u00e0 la sp\u00e9cification convenue, veuillez nous contacter dans les 30 jours suivant la r\u00e9ception et fournir :\r\n        <\/p>\r\n        <ul>\r\n          <li>Photos du d\u00e9faut et de l\u2019emballage<\/li>\r\n          <li>Num\u00e9ro de lot ou de s\u00e9rie figurant sur l\u2019\u00e9tiquette du carton<\/li>\r\n          <li>Rapport de test tiers pour litiges dimensionnels ou m\u00e9caniques<\/li>\r\n        <\/ul>\r\n        <p>\r\n          Les lots d\u00e9fectueux v\u00e9rifi\u00e9s seront remplac\u00e9s ou rembours\u00e9s \u00e0 nos frais, y compris le fret de retour.\r\n          Les retours pour des raisons non li\u00e9es \u00e0 la qualit\u00e9 ne sont pas accept\u00e9s une fois la production commenc\u00e9e.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udee1<\/div>\r\n        <h2>Garantie<\/h2>\r\n        <p>\r\n          DingLong Hardware garantit que tous les \u00e9l\u00e9ments de fixation sont exempts de d\u00e9fauts de mat\u00e9riau et de fabrication pendant\r\n          12 mois \u00e0 compter de la date d'exp\u00e9dition, \u00e0 condition qu'ils soient install\u00e9s et utilis\u00e9s dans les param\u00e8tres de couple et de charge recommand\u00e9s\r\n          par la norme DIN \/ ISO applicable.\r\n        <\/p>\r\n\r\n        <h3>La garantie ne couvre pas :<\/h3>\r\n        <ul>\r\n          <li>Surtension au-del\u00e0 des sp\u00e9cifications<\/li>\r\n          <li>Utilisation dans des environnements d\u00e9passant la r\u00e9sistance \u00e0 la corrosion du mat\u00e9riau<\/li>\r\n          <li>Modification apr\u00e8s livraison, y compris le re-galvanisation ou le r\u00e9-usinage<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\ud83d\udcc4<\/div>\r\n      <h2>Confidentialit\u00e9<\/h2>\r\n      <p>\r\n        Les fichiers de plans personnalis\u00e9s et les sp\u00e9cifications OEM sont trait\u00e9s comme confidentiels selon les termes standards de NDA.\r\n        Nous ne partageons pas les plans des clients avec des tiers et ne les utilisons pas \u00e0 des fins marketing sans autorisation \u00e9crite.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-cta\">\r\n      <div>\r\n        <span>Besoin d'une confirmation avant de commander ?<\/span>\r\n        <h2>Contactez notre \u00e9quipe commerciale pour les d\u00e9lais, le fret ou le support qualit\u00e9<\/h2>\r\n        <p>\r\n          Pour toute question sur la politique, la confirmation du planning de production, les options de fret ou les probl\u00e8mes de qualit\u00e9,\r\n          veuillez nous contacter directement.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-buttons\">\r\n        <a href=\"mailto:wjdlwj@wjdlwj.com\" class=\"dl-btn dl-btn-primary\" target=\"_blank\">Envoyer un e-mail \u00e0 l'\u00e9quipe commerciale<\/a>\r\n        <a href=\"\/fr\/contact-us\/\" class=\"dl-btn dl-btn-outline\" target=\"_blank\">Formulaire de contact<\/a>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n  .dl-policy-section {\r\n    width: 100%;\r\n    background: #f5f7fb;\r\n    padding: 80px 20px;\r\n    font-family: inherit;\r\n  }\r\n\r\n  .dl-policy-container {\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n  }\r\n\r\n  .dl-policy-header {\r\n    text-align: center;\r\n    max-width: 820px;\r\n    margin: 0 auto 48px;\r\n  }\r\n\r\n  .dl-policy-label {\r\n    display: inline-block;\r\n    margin-bottom: 14px;\r\n    padding: 7px 16px;\r\n    border-radius: 999px;\r\n    background: #e8f1ff;\r\n    color: #1d4ed8;\r\n    font-size: 14px;\r\n    font-weight: 700;\r\n    letter-spacing: 0.03em;\r\n  }\r\n\r\n  .dl-policy-header h1 {\r\n    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B2B.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4375","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/pages\/4375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/comments?post=4375"}],"version-history":[{"count":16,"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/pages\/4375\/revisions"}],"predecessor-version":[{"id":4413,"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/pages\/4375\/revisions\/4413"}],"wp:attachment":[{"href":"https:\/\/productionscrews.com\/fr\/wp-json\/wp\/v2\/media?parent=4375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}