{"id":4375,"date":"2026-05-21T01:08:56","date_gmt":"2026-05-21T01:08:56","guid":{"rendered":"https:\/\/productionscrews.com\/shipping-returns-warranty-policy\/"},"modified":"2026-05-21T07:40:01","modified_gmt":"2026-05-21T07:40:01","slug":"shipping-returns-warranty-policy","status":"publish","type":"page","link":"https:\/\/productionscrews.com\/pt\/shipping-returns-warranty-policy\/","title":{"rendered":"Pol\u00edtica de Envio, Devolu\u00e7\u00f5es e Garantia"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4375\" class=\"elementor elementor-4375\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81f41e2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"81f41e2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ce5a509\" data-id=\"ce5a509\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b64ec62 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"b64ec62\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Envio, Prazos de Entrega e Pol\u00edtica de Qualidade<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd98eda elementor-widget elementor-widget-shortcode\" data-id=\"bd98eda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"farinha de rosca\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">In\u00edcio<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-6ea90ba e-flex e-con-boxed e-con e-parent\" data-id=\"6ea90ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db337ab elementor-widget elementor-widget-html\" data-id=\"db337ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"dl-policy-section\">\r\n  <div class=\"dl-policy-container\">\r\n\r\n    <div class=\"dl-policy-header\">\r\n      <span class=\"dl-policy-label\">Pol\u00edtica de Ferragens DingLong<\/span>\r\n      <h1>Envio, Prazos de Entrega e Pol\u00edtica de Qualidade<\/h1>\r\n      <p>\r\n        Cronogramas de produ\u00e7\u00e3o claros, op\u00e7\u00f5es de frete, padr\u00f5es de qualidade, cobertura de garantia,\r\n        e condi\u00e7\u00f5es de pagamento para pedidos personalizados de fixadores.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-grid dl-policy-grid-2\">\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\u23f1<\/div>\r\n        <h2>Prazos de Entrega<\/h2>\r\n        <ul>\r\n          <li><strong>Produ\u00e7\u00e3o padr\u00e3o:<\/strong> 15\u201325 dias \u00fateis a partir da confirma\u00e7\u00e3o do pedido e recebimento de 30% de dep\u00f3sito, dependendo da quantidade e personaliza\u00e7\u00e3o.<\/li>\r\n          <li><strong>Prazo para amostras:<\/strong> 3\u20137 dias \u00fateis. Amostras gr\u00e1tis at\u00e9 M16 para compradores empresariais verificados; frete a cobrar.<\/li>\r\n          <li><strong>Produ\u00e7\u00e3o urgente:<\/strong> Dispon\u00edvel para clientes recorrentes. Por favor, entre em contato com seu gerente de conta para cota\u00e7\u00e3o.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udcb3<\/div>\r\n        <h2>Condi\u00e7\u00f5es de Pagamento<\/h2>\r\n        <ul>\r\n          <li><strong>Novos clientes:<\/strong> Dep\u00f3sito de 30% via T\/T na confirma\u00e7\u00e3o do pedido, saldo de 70% mediante c\u00f3pia do B\/L antes do envio.<\/li>\r\n          <li><strong>Clientes recorrentes:<\/strong> Para clientes com 3 ou mais pedidos, as condi\u00e7\u00f5es s\u00e3o negoci\u00e1veis, incluindo 50\/50 T\/T, L\/C \u00e0 vista ou prazo de 30 dias mediante an\u00e1lise de cr\u00e9dito.<\/li>\r\n          <li><strong>Pedidos de amostras:<\/strong> 100% pr\u00e9-pago via T\/T, PayPal ou Western Union.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\ud83d\udea2<\/div>\r\n      <h2>Termos de Envio e Frete<\/h2>\r\n\r\n      <div class=\"dl-policy-columns\">\r\n        <ul>\r\n          <li><strong>Incoterms suportados:<\/strong> EXW Wujiang, FOB Shanghai \/ Ningbo, CIF principais portos, e DDP dispon\u00edvel para Brasil \/ UE \/ Reino Unido mediante negocia\u00e7\u00e3o.<\/li>\r\n          <li><strong>Frete mar\u00edtimo:<\/strong> Padr\u00e3o para pedidos acima de 500 kg. O tempo de tr\u00e2nsito geralmente \u00e9 de 20\u201335 dias, dependendo do destino.<\/li>\r\n          <li><strong>Frete a\u00e9reo \/ expresso:<\/strong> DHL, FedEx e UPS para amostras e pedidos pequenos abaixo de 100 kg. O tempo de tr\u00e2nsito geralmente \u00e9 de 5\u20139 dias \u00fateis.<\/li>\r\n        <\/ul>\r\n\r\n        <ul>\r\n          <li><strong>Embalagem:<\/strong> Caixas padr\u00e3o de 25 kg em paletes de madeira fumigada, conforme ISPM-15.<\/li>\r\n          <li><strong>Embalagem personalizada:<\/strong> Dispon\u00edvel mediante solicita\u00e7\u00e3o para pedidos OEM e de distribuidores.<\/li>\r\n          <li><strong>Seguro:<\/strong> Pedidos CIF s\u00e3o segurados at\u00e9 110% do valor da fatura via PICC.<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\u2705<\/div>\r\n      <h2>Padr\u00f5es de Qualidade &amp; Documenta\u00e7\u00e3o<\/h2>\r\n      <p>\r\n        Todos os fixadores s\u00e3o produzidos de acordo com as normas ISO, DIN ou ANSI especificadas no pedido.\r\n        Certificados de material, certificados de f\u00e1brica e relat\u00f3rios de inspe\u00e7\u00e3o dimensional podem ser emitidos com cada envio mediante solicita\u00e7\u00e3o.\r\n      <\/p>\r\n\r\n      <div class=\"dl-quality-list\">\r\n        <div>\r\n          <h3>Toler\u00e2ncia dimensional<\/h3>\r\n          <p>De acordo com a norma DIN \/ ISO relevante, como DIN 6912 ou ISO 7380.<\/p>\r\n        <\/div>\r\n\r\n        <div>\r\n          <h3>Propriedades mec\u00e2nicas<\/h3>\r\n          <p>De acordo com a classe de propriedade solicitada, como 10.9, 12.9, A2-70 ou A4-80.<\/p>\r\n        <\/div>\r\n\r\n        <div>\r\n          <h3>Padr\u00e3o de Amostragem<\/h3>\r\n          <p>ISO 2859-1, AQL 1.0 para inspe\u00e7\u00e3o dimensional e AQL 0.65 para inspe\u00e7\u00e3o mec\u00e2nica.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-grid dl-policy-grid-2\">\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udd0d<\/div>\r\n        <h2>Devolu\u00e7\u00f5es &amp; Disputas de Qualidade<\/h2>\r\n        <p>\r\n          Se o produto n\u00e3o atender \u00e0 especifica\u00e7\u00e3o acordada, entre em contato conosco dentro de 30 dias ap\u00f3s o recebimento e forne\u00e7a:\r\n        <\/p>\r\n        <ul>\r\n          <li>Fotos do defeito e da embalagem<\/li>\r\n          <li>N\u00famero do lote ou partida da etiqueta da caixa<\/li>\r\n          <li>Relat\u00f3rio de teste de terceiros para disputas dimensionais ou mec\u00e2nicas<\/li>\r\n        <\/ul>\r\n        <p>\r\n          Lotes comprovadamente defeituosos ser\u00e3o substitu\u00eddos ou reembolsados por nossa conta, incluindo o frete de devolu\u00e7\u00e3o.\r\n          Devolu\u00e7\u00f5es por motivos n\u00e3o relacionados \u00e0 qualidade n\u00e3o s\u00e3o aceitas ap\u00f3s o in\u00edcio da produ\u00e7\u00e3o.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-card\">\r\n        <div class=\"dl-policy-icon\">\ud83d\udee1<\/div>\r\n        <h2>Garantia<\/h2>\r\n        <p>\r\n          A DingLong Hardware garante que todos os fixadores est\u00e3o livres de defeitos de material e fabrica\u00e7\u00e3o por\r\n          12 meses a partir da data de envio, desde que sejam instalados e utilizados dentro dos par\u00e2metros de\r\n          torque e carga recomendados pela norma DIN \/ ISO aplic\u00e1vel.\r\n        <\/p>\r\n\r\n        <h3>A garantia n\u00e3o cobre:<\/h3>\r\n        <ul>\r\n          <li>Aperto excessivo al\u00e9m da especifica\u00e7\u00e3o<\/li>\r\n          <li>Uso em ambientes fora da classifica\u00e7\u00e3o de resist\u00eancia \u00e0 corros\u00e3o do material<\/li>\r\n          <li>Modifica\u00e7\u00e3o ap\u00f3s a entrega, incluindo novo revestimento ou usinagem<\/li>\r\n        <\/ul>\r\n      <\/div>\r\n\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-card dl-policy-wide\">\r\n      <div class=\"dl-policy-icon\">\ud83d\udcc4<\/div>\r\n      <h2>Confidencialidade<\/h2>\r\n      <p>\r\n        Arquivos de desenhos personalizados e especifica\u00e7\u00f5es OEM s\u00e3o tratados como confidenciais sob os termos padr\u00e3o de NDA.\r\n        N\u00e3o compartilhamos desenhos de clientes com terceiros nem os utilizamos para marketing sem permiss\u00e3o por escrito.\r\n      <\/p>\r\n    <\/div>\r\n\r\n    <div class=\"dl-policy-cta\">\r\n      <div>\r\n        <span>Precisa de confirma\u00e7\u00e3o antes de fazer o pedido?<\/span>\r\n        <h2>Entre em contato com nossa equipe de vendas para prazo de entrega, frete ou suporte de qualidade<\/h2>\r\n        <p>\r\n          Para d\u00favidas sobre pol\u00edticas, confirma\u00e7\u00e3o de cronograma de produ\u00e7\u00e3o, op\u00e7\u00f5es de frete ou quest\u00f5es de qualidade,\r\n          entre em contato diretamente conosco.\r\n        <\/p>\r\n      <\/div>\r\n\r\n      <div class=\"dl-policy-buttons\">\r\n        <a href=\"mailto:wjdlwj@wjdlwj.com\" class=\"dl-btn dl-btn-primary\" target=\"_blank\">E-mail da equipe de vendas<\/a>\r\n        <a href=\"\/pt\/contact-us\/\" class=\"dl-btn dl-btn-outline\" target=\"_blank\">Formul\u00e1rio de contato<\/a>\r\n      <\/div>\r\n    <\/div>\r\n\r\n  <\/div>\r\n<\/section>\r\n\r\n<style>\r\n  .dl-policy-section {\r\n    width: 100%;\r\n    background: #f5f7fb;\r\n    padding: 80px 20px;\r\n    font-family: inherit;\r\n  }\r\n\r\n  .dl-policy-container {\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n  }\r\n\r\n  .dl-policy-header {\r\n    text-align: center;\r\n    max-width: 820px;\r\n    margin: 0 auto 48px;\r\n  }\r\n\r\n  .dl-policy-label {\r\n    display: inline-block;\r\n    margin-bottom: 14px;\r\n    padding: 7px 16px;\r\n    border-radius: 999px;\r\n    background: #e8f1ff;\r\n    color: #1d4ed8;\r\n    font-size: 14px;\r\n    font-weight: 700;\r\n    letter-spacing: 0.03em;\r\n  }\r\n\r\n  .dl-policy-header h1 {\r\n    margin: 0 0 18px;\r\n    color: #0f172a;\r\n    font-size: 42px;\r\n    line-height: 1.15;\r\n    font-weight: 800;\r\n  }\r\n\r\n  .dl-policy-header p {\r\n    margin: 0;\r\n    color: #475569;\r\n    font-size: 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{\r\n      font-size: 23px;\r\n    }\r\n\r\n    .dl-policy-cta {\r\n      padding: 32px 24px;\r\n      border-radius: 18px;\r\n    }\r\n\r\n    .dl-policy-cta h2 {\r\n      font-size: 25px;\r\n    }\r\n\r\n    .dl-policy-buttons {\r\n      width: 100%;\r\n    }\r\n\r\n    .dl-btn {\r\n      width: 100%;\r\n    }\r\n  }\r\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Prazos de entrega da DingLong Hardware, Incoterms, aceita\u00e7\u00e3o de qualidade (AQL 1.0 dimensional), prazo de devolu\u00e7\u00e3o de 30 dias, garantia de 12 meses, condi\u00e7\u00f5es de pagamento e pol\u00edtica de NDA para pedidos B2B de fixadores.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4375","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/pages\/4375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/comments?post=4375"}],"version-history":[{"count":16,"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/pages\/4375\/revisions"}],"predecessor-version":[{"id":4413,"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/pages\/4375\/revisions\/4413"}],"wp:attachment":[{"href":"https:\/\/productionscrews.com\/pt\/wp-json\/wp\/v2\/media?parent=4375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}